Choose your lamp, pick a colour or size if there are options, and add it to your cart. At checkout you enter your delivery details and pay. Once your payment has been processed you receive an order confirmation by email.

The confirmation usually arrives within 30 minutes. Please check your spam or junk folder and make sure the email address you entered at checkout is correct. Still nothing? Email info@fjordlighting.com and we will check it for you.

Contact us as soon as possible at info@fjordlighting.com with your order number. If the order has not been processed or dispatched yet, we cancel it and refund you in full. If it has already been dispatched, you can return it once it arrives, as described in our Refund Policy.

Email us straight away at info@fjordlighting.com. We will do our best to update the address, but we cannot guarantee a change once the order has been processed or handed to the carrier.

When your order ships you receive an email with a tracking number. You can follow your parcel on our Track Your Order page. Please allow up to 48 hours after dispatch for tracking to update.

Discount codes have to be entered at checkout, before you place your order. We cannot guarantee that a code can be applied afterwards.

We ship to the United States, the United Kingdom, Canada, Mexico, Australia, New Zealand and across Europe. If your country is available at checkout, we deliver there. If your country is not shown at checkout, we do not currently ship there.

Nothing. We offer free, insured standard shipping on every order. Insured means the shipment is protected against loss or damage in transit where applicable.

We process orders within 0 to 1 business days. Including that, the estimated total delivery time is 6 to 10 business days in Europe (EU) and 8 to 13 business days to the United Kingdom, the United States, Canada, Mexico, Australia and New Zealand. Processing days are Monday to Saturday, excluding public holidays. Once your order is with the carrier, delivery days follow the carrier's schedule in your country.

These are estimates, not guarantees. Customs processing, carrier delays, public holidays or weather can add time. If your country is not listed here, email us for an estimate before you order. Full details are in our Shipping Policy.

Orders placed before 4:00 PM UK time, Monday to Saturday, usually start processing the same day. Orders placed after the cut-off, on a Sunday or on a public holiday start processing on the next processing business day.

We ship with DHL where available. In some areas DHL works with a local delivery partner for the final part of the journey, so your tracking page may show a different carrier, for example Royal Mail or Evri (UK), USPS or UPS (US) or Canada Post (Canada).

That depends on your country. Where we collect taxes or duties, you see them at checkout before you pay. Charges that your local customs authority applies separately may be payable by you on delivery, and customs can hold or inspect a parcel. If you are unsure, check with your local customs authority before ordering. See the Customs, Duties & Taxes section of our Shipping Policy.

First check your tracking link for the latest status. If your order is later than the delivery estimate, email info@fjordlighting.com with your order number and we will look into it with the carrier.

Please contact us as soon as possible at info@fjordlighting.com with your order number. We will open an enquiry with the carrier. Any remedy depends on the outcome of that enquiry and your rights under applicable law.

You can request a return within 30 days of delivery, for any reason, including a simple change of mind. The lamp must be unused and not installed, complete with all parts, and where reasonably possible in its original packaging. This is in addition to any statutory cancellation rights you have.

Use our Request a Return page or email info@fjordlighting.com. Enter your order number, choose the item and the reason. For a damaged, defective, incorrect or missing item, add a short description and a photo or video where you can. For a normal change-of-mind return, your order number is enough.

Please do not send anything back before you have our approval and return instructions.

If you changed your mind, you arrange and pay for the return shipping. We do not provide prepaid or free return labels for these returns. We recommend a tracked service, and please send us the tracking number. If your lamp is faulty, damaged or incorrect, or we made an error, you do not pay return shipping.

Approved returns go to our returns facility in the Netherlands: Fjordlighting Returns, Rendementsweg 20 A, 3641 SL Mijdrecht, Netherlands. This is not our registered business address. Please wait for our approval before you ship, so we can link the return to your order.

Once your return has been received and inspected, we email you and process the refund within 5 business days, to your original payment method. Your bank or card provider may need a few more days to show it.

Sometimes, depending on the item and availability. Email info@fjordlighting.com to ask. If an exchange is not possible, you can return the lamp under our policy and place a new order. For a confirmed fault we arrange a free replacement.

We are sorry. Email info@fjordlighting.com with your order number, a description of the problem, and photos or a short video where you can. If a video is not possible, for example for an intermittent fault, describe what happened and when. For a confirmed fault or error we arrange a free replacement or reshipment, and where the law requires it you may be entitled to a refund instead.

Lamps that have been used or installed, items damaged through misuse or accident, items missing parts, made-to-order or personalised lamps, and gift cards cannot be returned for a change of mind. None of this affects your rights if a product is faulty.

Yes. In the EU/EEA you can cancel within 14 days of receiving your order without giving a reason; see our Right of Withdrawal. In the UK you can cancel within 14 days under the Consumer Contracts Regulations 2013. Our 30-day return window comes on top of that. Full terms are in our Refund Policy.

Yes. Every Fjordlighting lamp has a 24-month (2-year) limited warranty against manufacturing defects, starting on the date of delivery. It is in addition to your statutory consumer rights.

Defects in materials and workmanship under normal domestic use: faults in the electrical components (wiring, switch, socket) that are present on arrival or fail under normal use, and defects in the build or finish, such as a base or shade that arrives cracked.

Accidental damage, drops, misuse or improper installation; use with the wrong voltage, an incompatible plug adapter or a bulb above the lamp's maximum wattage; normal wear and tear or changes in appearance over time; light bulbs, which are consumable; and damage from unauthorised repairs or modifications. All details are in our Warranty Policy.

Email info@fjordlighting.com with your order number and clear photos or a short video that show the issue. Once approved, we provide a free replacement or the replacement part. If a replacement is not available, we offer a suitable alternative or a refund. We may ask you to return the faulty item; if so, we cover the return cost.

Every product page lists the dimensions. Measure your space before ordering and compare. Not sure what fits? Email us and we are happy to help.

That depends on the lamp. The Details section of each product page shows the light source, the colour temperature, whether a bulb is included and what is in the box. Missing something you want to know? Email us before you order.

Some are. Where a lamp is dimmable, its product page says so. If you are not sure about a specific lamp, email us before you order.

Some models are rechargeable, some plug in to the mains, and some are for wired installation. The power source is listed on each product page.

Plug-in and rechargeable lamps need no installation. Lamps listed as wired installation should be fitted by a competent person, and by a qualified electrician where local rules require it. Damage from incorrect installation is not covered by the warranty.

We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay and Elo cards, plus Apple Pay and Google Pay, processed securely through Shopify Payments, and PayPal where offered at checkout. Which options you see depends on your country, device and currency, and they are all shown at checkout before you pay.

Prices are shown in your local currency based on your location, and you can change your country in the footer of any page. The final currency and total are shown at checkout before you pay. Your bank may add its own currency conversion fees.

Our website uses SSL encryption and payments are handled by secure third-party payment providers. We do not store full card details on our own systems.

When you place your order. We only process and ship your order once the payment has been successfully authorised or completed.

Check your card number, expiry date, security code and billing address, and that your card is allowed to pay online. You can also try another payment method shown at checkout or contact your bank. Still stuck? Email info@fjordlighting.com. See also our Payment Policy.

Email info@fjordlighting.com or use the form on our contact page. You can also call +1 470-978-3201. Our support hours are Monday to Friday 8am to 7pm and Saturday and Sunday 10am to 2pm, UK time.

We aim to reply within 24 to 48 hours. Please also check your spam folder in case our reply ends up there.

Fjordlighting is operated by Haneda LLC, a company registered in the State of New Mexico, United States, at 1209 Mountain Road Place Northeast, Albuquerque NM 87110. Returns are handled by our returns facility in the Netherlands.

Please email us first at info@fjordlighting.com so we can put it right. Your statutory rights always apply.

Our Shipping Policy, Refund Policy, Warranty Policy, Payment Policy, Terms of Service and Privacy Policy.